Effective Date: 1/4/2022

Last Modified: 5/4/2025

This is the Privacy Policy of Vyrtual LLC (hereafter referred to as “Vyrtual”, “Company”, “us”, or “we”). This Privacy Policy describes how your personal information is collected, used, and shared when you use our streaming service, “Vyrtual™ TV Service” an online platform that allows consumers like you to view video programs (“Programs”) from content owners and licensors (“Producers”) through Producer-branded websites and applications that we power, including without limitation www.Vyrtual.tv domain, our mobile optimized websites, mobile applications or blogs (together the “Website” or “Site”). This Privacy Policy also applies to our ticketing platform, VyrtualTickets.com, which enables users to register for and purchase event tickets, and allows event organizers (“Vendors”) to list, manage, and monetize their in-person and live-streamed events. Users of this platform include both Customers (ticket buyers) and Vendors (event hosts and organizers).

Vyrtual™ This Policy applies to information we collect:

• On this Website and its sub-domains.
• In email, text, and other electronic messages between you and this Website.

It does not apply to information collected by:

• us offline or through any other means, including on any other website operated by Company or any third-party; or 
• Any third-party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Please read this Policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using this Website, you agree to this Privacy Policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. 

If you do not accept the Privacy Policy, you must not access or use the Website or any of our Websites.

PERSONAL INFORMATION WE COLLECT

When you use the Website, we collect the following types of personal information:

• Email address
• First name and Last name
• Your username or screen name.
• Date of birth
• Tax Information 
• Phone Number
• Limited Payment Information – your payment information goes directly to a payment processing company who is responsible for keeping your info safe. We will not store or collect your payment card details.
• When a Customer purchases a ticket to an event listed on VyrtualTickets.com, we may share certain personal information (such as name, email address, phone number and ticket purchase details) with the corresponding Vendor (event organizer). This is done strictly for event management purposes such as communicating updates, confirming registrations, or delivering event services.
• Vendors are independently responsible for how they use this information. While we require all Vendors to comply with applicable data privacy laws and our Terms of Use, we do not control or assume responsibility for their practices. Customers should note that all Vendors must comply with this Privacy Policy when operating through our platform.

Account Registration Information

In order to sign up for a free trial or make a purchase, you must create an Account by providing us with your email address and a password. You may also create a username and upload an avatar to use for comments or forums. 

Payment Information

You must also provide valid payment card information if you wish to sign up for a free trial, subscription, or make any other purchase. Except for the name associated with your card and information about the transaction (e.g., time of transaction, amount), payment card information is collected directly by a third-party payment vendor and is not received or stored by us. 

Information Collected Automatically

Each time you visit the Website, we automatically collect certain information about your device and your interaction with the Website. Usage Data is collected automatically when using the Website. Usage Data may include information such as your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Website or Website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. When you access the Website or Website by or through a mobile device, we may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic and location data. We may also collect information that your browser sends whenever you visit our Website or use our Website or when you access the Website or Website by or through a mobile device.

Comments

We may offer the ability to provide comments or to post messages in a forum. Any posts you make will be publicly available. 

Other Information

You may also choose to provide other information about yourself in connection with surveys, contests, special offers, customer support inquiries, and other communications with us. 

TRACKING TECHNOLOGIES AND COOKIES

The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our Websites (Vyrtual.tv and VyrtualTickets.com) and to deliver a better and more personalized experience across our platforms, including by enabling us to:

• Estimate our audience size and usage patterns.
• Store information about your preferences, allowing us to customize our Website according to your individual interests.
• Speed up your searches.
• Recognize you when you return to our Website

The technologies we use for this automatic data collection may include:

• General Cookies. A cookie is a small file placed on the hard drive of your computer. These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of our websites.
• Performance Cookies: These cookies, including Google Analytics cookies, collect anonymous information on the pages visited. Google Analytics stores information about what pages you visit, how long you are on the site, how you got there, and what you clicked on. This data is collected via a JavaScript tag in the pages of our websites and is not tied to personally identifiable information. By using our websites, you agree that we can place these types of cookies on your device. These cookies collect information about how visitors use a website, for instance, which pages visitors go to most often. These cookies do not collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
• Functionality Cookies: These cookies remember choices you made to improve your experience. By using our websites, you agree that we can place these types of cookies on your device. These cookies allow the websites to remember choices you make and provide enhanced, more personal features. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.
• Advertising Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests, including across our ticketing and streaming platforms (VyrtualTickets.com and Vyrtual.tv). They may be used to limit the number of times you see a particular advertisement and help measure the performance of campaigns. These cookies are often placed by advertising networks such as Google Ads, Meta (Facebook/Instagram), TikTok, or YouTube with the website operator’s permission. They track visits and behavior across sites, including our own, and may also be used by Vendors or Producers to promote their events or streaming content. This information may be shared with other organizations to deliver interest-based ads across the web and social platforms.
• Your Choice with respect to Cookies. By modifying your browser preferences, you have the choice to accept all cookies, to be notified when a cookie is set, or to reject all cookies. However, note that if you reject some or all cookies, your experience at our websites and on other sites throughout the World Wide Web may not be complete. Some sites require cookies to function, such as those with e-commerce features. In addition, if you do not allow cookies, you will not be able to take advantage of personalized content delivery offered by us or other Internet sites.

THIRD-PARTY USE OF COOKIES AND OTHER TRACKING TECHNOLOGIES

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online Websites. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content. We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

HOW WE USE YOUR INFORMATION

• Fulfill your orders and deliver content to you;
• Send you marketing communications (depending on your preferences);
• Provide customer support to you;
• Analyze how the Service is being used for troubleshooting and improvements;
• Communicate with you;
• Collect debts, prevent fraud, and protect the integrity of the Service;
• Enforce our legal rights;

VENDOR ACCESS AND RESPONSIBILITIES

When a customer purchases a ticket through VyrtualTickets.com, we may share limited personal information such as name, email address, and order details with the applicable Vendor. This information is shared solely to facilitate event-related communication, such as sending updates, confirming attendance, or providing customer support.

Vendors are permitted to use this information only to manage their event and fulfill their obligations to customers. They are not allowed to use customer data for unrelated marketing, resale, or any purpose that falls outside the original transaction.

Vendors must comply with this Privacy Policy when using customer information collected through our platform. All data shared with Vendors is governed by the terms set forth in this policy.

DISCLOSURES TO THIRD PARTIES

We may also disclose your personal information:

• To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
• To enforce or apply our Terms and Conditions or Producer Agreement and other agreements, including for billing and collection purposes.
• If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and Point risk reduction.
• In good faith belief that such disclosure is necessary to prevent or investigate possible wrongdoing in connection with the Website.
• For Vendors and Producers operating through our platform, a Data Processing Addendum (DPA) may be required to ensure that any personal information shared with them is used solely for the purpose of fulfilling the associated services, and in full compliance with applicable data privacy laws and business requirements.

TARGETED ADVERTISING

The Company currently does not sell, rent or share its customer lists or any Personal Information of its customers to third parties for marketing or commercial purposes. However, if we were to undertake any such activity, or We may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you, we want to make sure we provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information: 

• Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. To learn how you can manage your Flash cookie settings, visit the Flash player settings page on Adobe’s website. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
• Disclosure of Your Information for Third-Party Advertising. If you do not want us to share your personal information with unaffiliated or non-agent third parties for promotional purposes, you can opt-out by contacting us using the information in the “Contact Us” section of this Policy.
• Promotional Offers from the Company. If you do not wish to have your email address used by the Company to promote our own or third parties’ services, you can opt-out by  contacting us using the information in the “Contact Us” section of this Policy. If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions. 
• Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by contacting us using the information in the “Contact Us” section of this Policy.

You can also limit the use of your information for purposes of targeted advertising using a number of methods: 

• Via the Digital Advertising Alliance’s tool available at optout.aboutads.info, which lets you opt-out of interest-based ads on websites. 
• Via AppChoices mobile app, available at https://www.youradchoices.com/appchoices, which lets you opt-out of interest-based ads in mobile apps. 
• Using platform-specific opt-out features: 
• Google: https://adssettings.google.com/ 
• Facebook: https://www.facebook.com/about/ads 
• By configuring your browser settings and/or mobile settings to restrict third-party cookies and/or the use of the advertising ID associated with your mobile device for interest-based advertising purposes. 

The options described above must be set on each of your devices in order to apply. Not all companies that serve interest-based ads participate in the ad industry opt-out programs described above, so even after opting-out, you may still receive some cookies and interest-based ads from other companies. 

EMAILS

We may send you communications (including emails, phone calls, text messages, push notifications, and snail mail) to your Account and transactions initiated by you (such as order status updates and billing receipts). We need the ability to send you these communications to offer our Service, so we do not allow you turn them off entirely.  But you can let us know if you have a preferred method for receiving these communications by changing the Notification Settings in your Account, disabling push notifications as described below, or contacting us.  We try our best to honor your reasonable preferences about communications.      

We may also send additional communications about the Service, such as newsletters and additional options that may be of interest to you.  We do our best to only send this type of communication to people who want to receive it.  If you would like to discontinue receiving these communications, you can update your preferences by using the “Unsubscribe” link found in such emails or by contacting us using the information in the “Contact Us” section of this Policy. When you create an Account, you may receive certain types of emails:

Transaction Emails: When you first create an Account, we may send you a welcome email that provides information about your subscription and your Account. If you make a purchase, we may send you an email confirming your purchase. We may also send you other emails concerning your Account status and renewals. You may not opt out of transactional emails. 

Marketing Emails: Depending on your preferences, we may send you emails letting you know about new programs or features, or promotions. You may opt out of these emails at any time in your Account settings. 

YOUR PRIVACY RIGHTS

You may change your Account information or close your Account at any time by logging into your Account and adjusting your Account settings. If you close your Account or request that we delete your Account, you may lose access to content you have purchased. When you close your Account, we may preserve your Account information to (i) let you know about new offers and content; (ii) restore your Account, if you ever wish to re-subscribe; and (iii) where we believe in good faith that preservation is necessary to enforce our rights. 

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. We take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Information. If you wish to be informed about what Personal Information we hold about you that you want to be removed from our systems, you can contact our Data Protection Officer using the Contact Us section of this Policy.

In certain circumstances, you have the following data protection rights:

• The right to access, update or delete your information. You can access, update or request deletion of your Personal Information directly within your Account settings. If you are unable to perform these actions yourself, please contact us to assist you.
• The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your Personal Information.
• The right of restriction. You have the right to request that we restrict the processing of your personal information.
• The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we previously relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

Users from the European Economic Area (EEA) also have the right to: opt out of cookies (see our Cookie Policy); access, correct, delete, restrict or object to our use of your personal information.  If you would like to exercise any of these rights, please submit your request by using our form. 

We process personal information to fulfill contracts with you and to provide Websites you have requested (for example, to fulfil a purchase), or otherwise to pursue our legitimate business interests.  Note that your information will be transferred outside of Europe, including to the United States.

CALIFORNIA USERS

Users from California have the right to: request information about the categories and sources of personal information collected about you, and the associated purposes for collection and third-party disclosures; request a copy of your personal information; request deletion of your personal information; and opt out of the sale of your personal information. 

To exercise your right to access or delete your personal information, submit your request by using our form. Note that to process your request, we must be able to verify your identity as the owner of the Account you are inquiring about. We may not be able to fulfill your request until we can do so. Although you do not need to have an Account to submit a request, we may not be able to locate certain information to process your request if you don’t have one. 

NEVADA USERS

Nevada residents have the right to opt out of the sale of certain “covered information” collected by operators of websites or online Websites. We currently do not sell covered information, as “sale” is defined by such law, and we don’t have plans to sell this information. 

CHILDREN’S PRIVACY

Our Website does not address anyone under the age of 16. No one under the age of 16 may provide any personal information to or on the Website. We do not knowingly collect personally identifiable information from anyone under the age of 16. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us using the information in the “Contact Us” section of this Policy. If you are under 16, you must immediately leave this site now and do not use or provide any information on this Website or through any of its features, do not register on the Website, do not make any purchases through the Website, do not use any of the interactive or public comment features of this Website, or provide any information about yourself to us. 

We use age verification services, where required, and credit card to prove age, as well as require Producers to provide a copy of their current government issued photo identification in order to ensure our users and Producers’ compliance with applicable legislation. Anyone under the age of 16 is not legally permitted on the Website for any reason, and if we find you on this Site, we will report you to law enforcement as noted above. We will not reactivate you for any reason ever. We also recommend that Users implement parental control protections, such as computer hardware, software, or filtering services, which reduce the opportunity for minors’ access to Site.

If we become aware that we have collected Personal Information from anyone under the age of 16 without verification of parental consent, we take steps to remove that information from our servers.

RETENTION OF YOUR INFORMATION

We will retain your Personal Information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will retain your Personal Information for as long as we consider it necessary to:

• Enable you to use our Websites and provide our Websites to you, including maintaining your Account.
• Comply with our legal obligations. For example, we may keep some of your information for tax, legal reporting and auditing obligations. 
• Conduct our business and for our legitimate business interests, such as establishing, exercising or defending legal claims, chargeback prevention, fraud detection and prevention, hindering any other illegal activity on our site, and enhancing safety. For example, if we close or suspend your Account for fraud or illegal activities, we may retain certain information about you to prevent you from opening a new Account in the future. Such information shall also be kept available in case of ongoing judicial proceedings/and or investigations. As part of our fraud detection and prevention process, we also blacklist all former usernames for a certain time. Therefore, a former username cannot be used for a new registration.
• Protect our site and your personal information from accidental or malicious loss and destruction. Residual copies of your personal information may not be removed from our backup systems for a very limited time (usually 30 days). Some copies of your information (e.g., log records) may also remain in our database, but are disassociated from personal identifiers.

We will also retain Usage Data and Other Information you provide to us for internal analysis purposes. Usage Data and Other Information that personally doesn’t identify you is generally retained to strengthen the security or to improve the functionality of our Website. We may also be legally obligated to retain this data for longer periods. Take note that neither Usage Data nor Other Information is in any way associated with any personal identifiers and is retained by us to improve the quality of our Website.

TRANSFER OF YOUR PERSONAL INFORMATION

Your information, including Personal Information, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are an individual accessing information on our website from within the European Union, please be advised that we might transfer your Personal Information outside of the EEA, since Company is an American-based company, aimed at providing Websites to its US-based customers, however, we endeavor to ensure that your rights and freedoms in respect of the processing of your Personal Information are adequately and appropriately protected. 

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer. We will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy; and we will make no transfer of your Personal Information to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information.

SECURITY OF YOUR PERSONAL INFORMATION

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls. Any payment transactions will be encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the Website like message boards or comment sections. The information you share in public areas may be viewed by any user of the Website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

PAYMENT PROCESSORS

We provide paid products within the Website, including on VyrtualTickets.com and Vyrtual.tv. We use third-party services for payment processing (e.g., payment processors such as Stripe for web transactions, and Apple or Google for in-app mobile purchases). We do not store or collect your full payment card details. That information is provided directly to our third-party payment processors, whose use of your personal information is governed by their respective Privacy Policies. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information. In-app purchases through mobile devices may also be subject to Apple App Store or Google Play transaction fees, which are set by those platforms.

SALE OF PERSONAL INFORMATION

The Company currently does not sell, rent or otherwise communicate its customers’ Personal Information to third parties for monetary or other valuable consideration.

“DO NOT TRACK” POLICY 

Our Website does not respond to Do Not Track signals. Instead, we adhere to the standards set out in this Privacy Policy and offer the opt-out choices described above. 

Some third-party websites do keep track of your browsing activities. If you are visiting such websites, you can set your preferences in your web browser to inform websites that you do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of your web browser.

GEOGRAPHIC RESTRICTIONS

Vyrtual™ is based in the United States. We make no claims that the Website or any of its content is accessible or appropriate outside of the United States. If you access the Website from outside the United States, you do so on your own initiative and are responsible for compliance with local laws. 

LINKS TO OTHER WEBSITES

Our Website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third-party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or Websites.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. If we make material changes to how we treat our users’ personal information we will notify you by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “Last Modified” date at the top of this Privacy Policy. 

You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this Privacy Policy to check for any changes. You are advised to review this Privacy Policy frequently for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by using our form or direct all other feedback, comments, requests for technical support, and other communications relating to the Website or this Policy to: [email protected].